Delivery Information

SimplyMeds has you covered when it comes to getting you meds. With Royal Mail and UPS you can expect a speedy delivery service. You can find out more about our delivery options below:

UK Delivery (same day dispatch on all orders placed before 3:15pm GMT)

International Delivery is currently suspended until further notice.

EU Delivery (same day dispatch on all orders placed before 3:15pm GMT) - 

For up to date information about UK bank holidays and how this may affect our dispatch times please click here:

Track your order:

Waiting for your delivery? You can check the tracking information here. Please enter the parcel tracking details below to track your order:

(Please note: the SimplyMeds Delivery does not offer tracking information)

Discreet Packaging

Your orders from SimplyMeds Online are packaged in discreet and secure unbranded packaging to ensure your products and your privacy are protected.

We treat all orders in the strictest confidence. Your items will be sent using secure and discreet packaging. All online orders placed on the SimplyMeds Online site are secured and encrypted, and your details will never be shared with a 3rd party.

Delivery Policy

Orders are shipped by Royal Mail, UPS or our own private courier depending on which delivery method is selected at the checkout. All orders are discreetly packaged with no indication of the contents or origins of the parcel. This way privacy is ensured.

All orders must be Signed For on delivery and cannot be posted through a post box or left in a “safe place”. Medicine treatments must be handed to an adult at the delivery address.

Once an order has been dispatched, we advise that you are bound by the terms and conditions of their use as well as the terms and conditions outlined here.

You may cancel you order at any point prior to dispatch. Once an order has been dispatched it cannot be cancelled and a refund cannot be issued. Any changes to your delivery address cannot be made after the order is dispatched. If your delivery address is incorrect, we cannot be held responsible for your order not arriving on time or at all.

If a delivery has failed and you did not receive your order you will need to rearrange your delivery with the courier. If an order has not arrived when expected please be patient, it may still arrive. A parcel is not considered “lost in the post” until 10 working days have passed without a delivery attempt (not including Sunday’s or Bank Holiday’s). If 10 days have passed without a delivery attempt the pharmacy can resend your order. If you would like to change your delivery address this can be arranged. If a guaranteed day delivery does not arrive on the agreed day your delivery charge will be refunded.

Refund and Returns Policy

Returns are accepted within 10 days of delivery for Pharmacy Shop products only.

We cannot offer refunds for returned or unwanted prescription-only treatments. Full refunds can only be offered on orders cancelled prior to dispatch. 

All prescription medication returned to us must be destroyed even if they were unopened and unused therefore we cannot offer refunds for these products once they have left the pharmacy.

If an order arrives damaged:

• Crushed box and some tablets or capsules have been pressed out of the blister packs

  • We will replace the damaged blister strips after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged strips must be disposed of at your local pharmacy.

• Cream/ointment tube is pierced or squeezed out into the packaging

  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged tube(s) must be disposed of at your local pharmacy.

• Liquid/Solution bottle is leaking or smashed

  • We will send a replacement product after sufficient evidence has been provided of the damaged product. Once the replacement has been approved the damaged bottle(s) must be disposed of at your local pharmacy. Please be careful when handling broken glass.

If your order arrives opened or tampered with you must contact customer services as soon as possible. Do not use the products.

If a refund is offered, the refund can only be issued to the original method of payment. A refund can take 5-10 working days to appear on your bank statement. Your statutory rights are not affected during this period.

If you wish to cancel your order or would like to know more about your delivery you can email info@simplymedsonline.co.uk or call us on 0208 262 3252 and we can help you.

Distance Selling Regulations

The Consumer Protection (Distance Selling) Regulations 2000 outlines there is no right to cancel under the following circumstances:

13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-

(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include items and tailor-made or personalised items. They also include goods with a seal for health protection and hygiene reasons that's been broken.